Shipping policy

(UK Only)

1. Minimum Order Conditions

- No minimum order for collection (Luton LU1 2TA).

- Delivery is available only if the order includes items from our Trinidad & Tobago product range and is over £250.

- Orders that do not contain glass may still qualify for delivery even if under £250.

2. Delivery Tiers

- No Minimum Spend for Collection

- £250 – £299.99 (£35 Delivery)

- £300 - £399.99 (£30 Delivery)

- £400 - £499.99 (£25 Delivery)

- £500 - £749.99 (£20 Delivery)

- £750+ (FREE Delivery)

Please ensure someone is available during your pallet delivery time slot, as failed deliveries will incur a redelivery charge and fuel surcharge.

3. Delivery for Non-Glass Orders Under £250

Orders under £250 containing no glass may still be delivered via courier/post at:
➡️ Courier cost + VAT (quoted per order)

Ideal for:

- Crackers

- Snacks

- Dry goods

- Other non-fragile items

4. Website Orders & Proformas

- All orders submitted through our B2B wholesale store will be followed with a proforma invoice.

- No payment is taken on the website.

- Prices are subject to change, but once a proforma is issued, the price on the proforma is final.

5. Payment & Scheduling

- Payment must be received before delivery can be scheduled.

- Delivery policy and rates are subject to change at any time without prior notice.

6. Order Processing

- Orders are processed Monday to Friday, 9:00 AM – 5:30 PM (UK time).

- In-stock orders are generally dispatched within 1–3 working days of payment confirmation.

- Orders placed after 3:00 PM or on weekends/bank holidays will be processed on the next working day.

7. Shipping Methods & Delivery Times (UK Only)

- Express UK Delivery: 1–3 working days

- Delivery times and charges are estimates and cannot be guaranteed.

- Delays may occur due to couriers, customs, or other factors outside our control.

- Shipping prices may change on the invoice for your review.

8. Delivery Address & Responsibility

- Customers are responsible for providing an accurate and complete delivery address.

- We are not responsible for delivery issues caused by incorrect or incomplete addresses.

- Please ensure someone is available to receive and sign for the delivery.

9. Delivery Discrepancies & Damage

- All deliveries must be inspected immediately upon arrival.

- f any of the following occur, you must notify us in writing within 3 business days:

Damaged packaging or goods

Missing items

Incorrect products

- Claims made after this period may be rejected.

10. International Shipping & Customs

- We may offer international shipping to selected countries.

- Customers are responsible for all import duties, taxes, and fees imposed by local customs authorities.

- We are not liable for delays or charges due to customs clearance.

11. Failed Deliveries & Re-delivery

- If a delivery attempt fails because no one is available, re-delivery fees may apply.

- If a package is returned due to failed delivery attempts, re-shipping costs will be your responsibility.

12. Contact Us

For shipping enquiries, large orders, or delivery issues, please contact us at:
📧 wholesale@rileystropicalfood.co.uk

✅ Notes / Disclaimers

- Prices, delivery rates, and policy details are subject to change at any time.